1-Year Warranty
We stand by the quality of every ooomay bag. That’s why all of our handbags come with a complimentary 1-year limited warranty.
What’s Covered
For 12 months from the date of purchase, we’ll repair or replace your bag if it experiences issues caused by:
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Manufacturing defects in materials or craftsmanship
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Hardware malfunctions (zippers, clasps, buckles)
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Stitching failures or structural defects
What’s Not Covered
Our warranty doesn’t apply to:
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Normal wear and tear (scuffs, scratches, fading, or softening of vegan leather over time)
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Damage from misuse, accidents, or neglect (think overstuffing, spills, or your dog chewing the strap 🐾)
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Cosmetic issues that don’t affect function (wrinkles, small marks, natural variations in vegan leather texture)
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Odors that may occur from shipping or storage
How It Works
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Reach out to our customer support team with your order number and photos of the issue.
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Our team will review your claim within 3–5 business days.
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If approved, we’ll arrange a free replacement or repair (depending on availability).