Return & refund policy

We want you to love your purchase! If you are not completely satisfied, you may return your item for a refund or store credit under the following conditions:

Eligibility for returns

  • Items must be unused, undamaged, and returned in their original packaging with all tags intact.

  • Returns that do not meet these conditions may not be accepted.

  • Returns must be initiated within 30 days of delivery.

  • All items under $25 are not eligible for returns and are final sale.

Return Fees

  • Choosing store credit? Great news! Returns for store credit are completely free.

  • Prefer a refund to your original payment method? A small processing fee will be deducted from your refund as shown below:
 
Region Return Fee
Canada CA $14.00
United States US $14.00
United Kingdom £ 9.95
Australia AU $20.00

Refunds

  • Refunds will be issued to the original payment method, minus the applicable return fee, once the return is received and inspected.

  • Please allow up to 10 business days for processing after your return is delivered to our facility.

How to Start a Return

  • Customers in Canada, the United States, the United Kingdom, and Australia can initiate a return through our online return portal → Start Your Return Here.
  • If you’re located in the European Union or any other region, you can contact us at support@ooomay.com for assistance and instructions.

Defective or Incorrect Items

Every bag is carefully quality-checked before shipping.
If you ever receive a defective, damaged, or incorrect item, we’ll cover the return shipping in full and make it right.

Order Change/Cancellations

We process orders quickly to ensure fast shipping. Because of this, we can only guarantee changes or cancellations within 1 hour of placing your order.
After that window, the order will already be in fulfillment and can’t be modified.
If you need to cancel after one hour, please wait until it arrives and then follow our return process.

Tip: Double-check your shipping address before completing checkout, once the order ships, we can’t reroute packages after the first hour due to our automated fulfillment system.


Need Help?

Our customer-care team is here to help.
Reach us anytime at support@ooomay.com and we’ll make sure you’re taken care of.