Help center
How do I initiate a return?
At ooomay, we understand that sometimes things don't work out as planned, and you may need to return an item. Please thoroughly review our return policy, prior to contacting us. Click here to view our return policy! Then, contact us @ ooomayhelp@gmail.com!
How soon will I get my refund?
After your item(s) have been returned, please allow 5-10 business days for our team to assess them. Once the assessment is complete, and your item is approved refundable, a member of our staff will promptly issue your refund and notify you via email. The credit will be applied to your original method of payment within 10 business days automatically.
I received a damaged item, what can I do?
If you receive a damaged item, please notify us as soon as possible. While we take great care in packaging our products, there is always potential that damage can occur during shipping, and unfortunately we have no control over what accidents may occur to your package during handling. We sincerely apologize for any inconvenience and we understand how upsetting this can be.
To report a damaged item, email us at ooomayhelp@gmail.com and include a clear photo of the damage. This will help us determine if you are eligible for a replacement at no cost to you. Please include the following information in your email:
- Order number
- Brief description of the damage
- Clear photo of the damage
Once we receive your email, our team will review the information to determine if you are eligible for a replacement. If you qualify, we will send you a new item as soon as possible. Please note that we do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.
I did not receive an order confirmation/shipping confirmation email?
Confirmation emails, as well as shipping emails, are automatically sent to the email address that was provided at checkout. We advise checking all of your folders, including spam and promotions, as oftentimes our emails will get filtered to places other than primary mail.
If you still can not find our emails, please reach us at ooomayhelp@gmail.com Provide us with some identifying info such as the name you used at checkout so we can find your order. We will be able to change your email address if needed and resend the emails! :)
Do I need to pay additional customs or duties on my order?
No, you do not have to pay any additional taxes on your order! You pay a flat fee for shipping at checkout, and we take care of everything else!
How long will it take to receive my order?
Our orders are picked, packed, and dispatched from our warehouses within 24-48 hours of placing your order. Delivery times will vary depending on your chosen destination. Please click here to visit our shipping policy to get your estimated delivery time.
Please note that all shipping estimates provided are calculated in business days, excluding weekends and holidays.
How much does shipping cost?
We offer free shipping on all orders over $75 USD. For orders under $75 USD, shipping prices vary based on your location.
How do I track my order?
After your order has left our warehouse, we'll promptly send you an email containing your tracking information. This will allow you to easily monitor the progress of your order as it makes its way to your doorstep. Please keep in mind that the tracking information will become active once your order is in the hands of the carrier, and it is normal for there to be a few days between tracking updates.
For your convenience, you can also track your order by clicking on this link!
I haven't received my order, what should I do?
The moment your order ships, we'll email you the tracking information so you can keep an eye on its whereabouts. The tracking details will become active once your order is handed to the carrier. Please keep in mind that it is normal for there to be a few days between updates, this indicates that your order is moving through the network and is in transit between facilities.
Regrettably, there may be instances of delivery delays that are beyond our control. These include those caused by carrier issues, severe weather, natural disasters, labor strikes, public holidays, peak shipping seasons, and incorrect delivery information.
If you're concerned about a significant delay or suspect your package is lost, and you're unable to resolve it with the carrier, don't hesitate to contact our support team through our contact form, or our help email - ooomayhelp@gmail.com
Note: Stay informed about current delays and transit times by checking the statements on your assigned carrier's website!
Can my package be redirected to a different address?
We understand that you might need to change the shipping address. Unfortunately, we cannot modify the address once the order has been fulfilled and the shipping label has been created. We recommend contacting the shipping carrier with your tracking number for assistance. They will be better able to help ensure a smooth and successful delivery, even if changes are required.
My package says delivered, but I didn't receive it!
We kindly ask for your patience for an additional 3 business days beyond the 'delivered' notifcation, as there are instances where the carrier scans the delivery prematurely. If your package still hasn't arrived after this period, please contact us at ooomayhelp@gmail.com!
Important: Please take a moment to thoroughly check your surroundings for the package. Carriers may leave deliveries in concealed spots to ensure they're not easily visible from the street. Additionally, inquire with neighbors or your Apartment Office Manager to confirm if someone else accepted the delivery on your behalf.
What if my package is late?
We appreciate your patience while waiting for your package. If your order hasn't arrived by the expected delivery date, please wait an additional four business days before contacting us to allow time for any delays the carrier may be experiencing. If it still hasn't arrived after this period, reach out to us, and we'll be happy to assist.
We urge you to notify us of any such issues as soon as possible, after a few days grace, so we can address them promptly. Thank you for your understanding and cooperation.
How do I cancel my order?
Please send an email immediately to ooomayhelp@gmail.com with the subject line "URGENT" if you need to make a change to your order or cancel it.
Please understand that a cancellation must be requested within an hour after purchasing. This is because of our automated fufillment system, and our team works fast for your order to get registered in the carriers system as well. Once the order has been processed by our warehouse, we cannot cancel the order.
For a refund, you'll need to follow the standard returns process.
I entered the wrong address at checkout, how can I change it?
Please send an email immediately to ooomayhelp@gmail.com with the subject line "URGENT" if you need to make a change to your order.
Address changes can only be made within 2 hours after your order being placed, due to the fast creation of your shipping label.
If an address is entered incorrectly during checkout and you do not let us know immediately, we cannot take responsibility for it and won't be able to send a replacement order. We recommend contacting your local carrier to explore options for redirecting the order back to you, as oftentimes the carrier can make an address change if the package is not too far along in the fufillment process.
I received the wrong item, what should I do?
Though these instances are rare, we are not perfect & these things can happen. We sincerely apologize for any inconvenience!
You may also send us an email with the above information - ooomayhelp@gmail.com! We will do our best to send out a replacement right away!
We work hard to ensure our shipments avoid these issues and we appreciate your patience as we resolve this for you as soon as possible.
I'm missing an item, what should I do?
We understand that mistakes can happen, and we apologize for any inconvenience caused!
You may also send us an email with the above information - ooomayhelp@gmail.com! Rest assured, we'll do our utmost to promptly send you a replacement!
While we strive to prevent such occurrences, we appreciate your understanding and patience as we work to resolve this issue as quickly as possible.
How do I initiate a return?
At ooomay, we understand that sometimes things don't work out as planned, and you may need to return an item. Please thoroughly review our return policy, prior to contacting us. Click here to view our return policy! Then, contact us @ ooomayhelp@gmail.com!
How soon will I get my refund?
After your item(s) have been returned, please allow 5-10 business days for our team to assess them. Once the assessment is complete, and your item is approved refundable, a member of our staff will promptly issue your refund and notify you via email. The credit will be applied to your original method of payment within 10 business days automatically.
I received a damaged item, what can I do?
If you receive a damaged item, please notify us as soon as possible. While we take great care in packaging our products, there is always potential that damage can occur during shipping, and unfortunately we have no control over what accidents may occur to your package during handling. We sincerely apologize for any inconvenience and we understand how upsetting this can be.
To report a damaged item, email us at ooomayhelp@gmail.com and include a clear photo of the damage. This will help us determine if you are eligible for a replacement at no cost to you. Please include the following information in your email:
- Order number
- Brief description of the damage
- Clear photo of the damage
Once we receive your email, our team will review the information to determine if you are eligible for a replacement. If you qualify, we will send you a new item as soon as possible. Please note that we do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.
I did not receive an order confirmation/shipping confirmation email?
Confirmation emails, as well as shipping emails, are automatically sent to the email address that was provided at checkout. We advise checking all of your folders, including spam and promotions, as oftentimes our emails will get filtered to places other than primary mail.
If you still can not find our emails, please reach us at ooomayhelp@gmail.com Provide us with some identifying info such as the name you used at checkout so we can find your order. We will be able to change your email address if needed and resend the emails! :)
Do I need to pay additional customs or duties on my order?
No, you do not have to pay any additional taxes on your order! You pay a flat fee for shipping at checkout, and we take care of everything else!
How long will it take to receive my order?
Our orders are picked, packed, and dispatched from our warehouses within 24-48 hours of placing your order. Delivery times will vary depending on your chosen destination. Please click here to visit our shipping policy to get your estimated delivery time.
Please note that all shipping estimates provided are calculated in business days, excluding weekends and holidays.
How much does shipping cost?
We offer free shipping on all orders over $75 USD. For orders under $75 USD, shipping prices vary based on your location.
How do I track my order?
After your order has left our warehouse, we'll promptly send you an email containing your tracking information. This will allow you to easily monitor the progress of your order as it makes its way to your doorstep. Please keep in mind that the tracking information will become active once your order is in the hands of the carrier, and it is normal for there to be a few days between tracking updates.
For your convenience, you can also track your order by clicking on this link!
I haven't received my order, what should I do?
The moment your order ships, we'll email you the tracking information so you can keep an eye on its whereabouts. The tracking details will become active once your order is handed to the carrier. Please keep in mind that it is normal for there to be a few days between updates, this indicates that your order is moving through the network and is in transit between facilities.
Regrettably, there may be instances of delivery delays that are beyond our control. These include those caused by carrier issues, severe weather, natural disasters, labor strikes, public holidays, peak shipping seasons, and incorrect delivery information.
If you're concerned about a significant delay or suspect your package is lost, and you're unable to resolve it with the carrier, don't hesitate to contact our support team through our contact form, or our help email - ooomayhelp@gmail.com
Note: Stay informed about current delays and transit times by checking the statements on your assigned carrier's website!
Can my package be redirected to a different address?
We understand that you might need to change the shipping address. Unfortunately, we cannot modify the address once the order has been fulfilled and the shipping label has been created. We recommend contacting the shipping carrier with your tracking number for assistance. They will be better able to help ensure a smooth and successful delivery, even if changes are required.
My package says delivered, but I didn't receive it!
We kindly ask for your patience for an additional 3 business days beyond the 'delivered' notifcation, as there are instances where the carrier scans the delivery prematurely. If your package still hasn't arrived after this period, please contact us at ooomayhelp@gmail.com!
Important: Please take a moment to thoroughly check your surroundings for the package. Carriers may leave deliveries in concealed spots to ensure they're not easily visible from the street. Additionally, inquire with neighbors or your Apartment Office Manager to confirm if someone else accepted the delivery on your behalf.
What if my package is late?
We appreciate your patience while waiting for your package. If your order hasn't arrived by the expected delivery date, please wait an additional four business days before contacting us to allow time for any delays the carrier may be experiencing. If it still hasn't arrived after this period, reach out to us, and we'll be happy to assist.
We urge you to notify us of any such issues as soon as possible, after a few days grace, so we can address them promptly. Thank you for your understanding and cooperation.
How do I cancel my order?
Please send an email immediately to ooomayhelp@gmail.com with the subject line "URGENT" if you need to make a change to your order or cancel it.
Please understand that a cancellation must be requested within an hour after purchasing. This is because of our automated fufillment system, and our team works fast for your order to get registered in the carriers system as well. Once the order has been processed by our warehouse, we cannot cancel the order.
For a refund, you'll need to follow the standard returns process.
I entered the wrong address at checkout, how can I change it?
Please send an email immediately to ooomayhelp@gmail.com with the subject line "URGENT" if you need to make a change to your order.
Address changes can only be made within 2 hours after your order being placed, due to the fast creation of your shipping label.
If an address is entered incorrectly during checkout and you do not let us know immediately, we cannot take responsibility for it and won't be able to send a replacement order. We recommend contacting your local carrier to explore options for redirecting the order back to you, as oftentimes the carrier can make an address change if the package is not too far along in the fufillment process.
I received the wrong item, what should I do?
Though these instances are rare, we are not perfect & these things can happen. We sincerely apologize for any inconvenience!
You may also send us an email with the above information - ooomayhelp@gmail.com! We will do our best to send out a replacement right away!
We work hard to ensure our shipments avoid these issues and we appreciate your patience as we resolve this for you as soon as possible.
I'm missing an item, what should I do?
We understand that mistakes can happen, and we apologize for any inconvenience caused!
You may also send us an email with the above information - ooomayhelp@gmail.com! Rest assured, we'll do our utmost to promptly send you a replacement!
While we strive to prevent such occurrences, we appreciate your understanding and patience as we work to resolve this issue as quickly as possible.